At Kope, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for an exchange of product that is of equal or lesser value.
Please note the following conditions for returns:
- Products must be returned in their original packaging, unopened and in new condition.
- Shipping and handling charges are non-refundable.
- The customer is responsible for return shipping costs.
- Refunds will be issued to the original form of payment.
To initiate a return, please contact our customer service team at [insert contact information] to request a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days.
Please note that we cannot accept returns of products that have been opened or used. We recommend trying a small amount of product before purchasing a larger quantity.
If you receive a damaged or defective product, please contact us immediately via our contact page and we will be happy to help you.
